1) Organization Analysis
The Organization Analysis identifies and defines the criteria of interest to the organization. This step involves meeting with a small number of senior managers to obtain answers to questions such as:
- Who are the sponsors of the project?
- What are they concerned about? (e.g., loss prevention, turnover, performance, productivity, teamwork)
- What do they want the project to impact?
- How will they measure its success?
2) Worker-Oriented Job Analysis
The Worker-Oriented Job Analysis is used to develop listings of the critical work behaviors that determine successful job outcomes. This is accomplished by talking with a small number of supervisors and incumbents and asking them what are the most important worker characteristics underlying success on a particular criterion.
For example, if interested in turnover as a criterion, we may ask what weaknesses or shortcomings cause people to fail, transfer, or quit a particular job. Alternatively, we may ask what characteristics allow others to survive, to overcome obstacles and frustrations, and to succeed. This information can be collected through telephone interviews, face-to-face interviews, focus groups, or questionnaires.
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