WEBselex® for Tellers
Information | Validity
WEBselex for Tellers is a fair and valid applicant screening assessment designed specifically for teller positions. This assessment provides an extremely effective prescreen for tellers at financial institutions. This assessment tool has been extensively validated on thousands of tellers at one of the nation's leading financial institutions. It has been effectively used to improve retention, accuracy and sales referrals.
The assessment consists of 107 multiple-choice work and education background questions, and takes the applicant approximately 45 minutes to complete. The assessment produces one predictor score for each of the following five performance factors, and one predictor score for Overall Performance.
The assessment consists of 107 multiple-choice work and education background questions, and takes the applicant approximately 45 minutes to complete. The assessment produces one predictor score for each of the following five performance factors, and one predictor score for Overall Performance.
Performance Factors
- Task Performance
Effective problem solving skills and the ability to work independently. - Customer Service
Positive customer service attitudes and performance, including cheerfulness, empathy and self-control in customer interactions. - Work Quality and Dependability
Working in an accurate and efficient manner and prompt arrival to work and return from breaks. - Sales/Referrals for Bank Services
Listening to customer needs and maximizing sales referral opportunities. - Retention
Stability in the job, likelihood of remaining employed with the company and overall satisfaction with the job.
The assessment provides an Overall Hiring Recommendation rating, from 1 to 3, from Not Recommended to Highly Recommended. Each of the predictors and the Overall Recommendation have been empirically developed and validated against relevant teller measures.
The table below demonstrated the observed relationship between the Overall Hiring Recommendation and teller job success. Hiring "Recommended" or "Highly Recommended" teller candidates resulted in twice as many top performing tellers.
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Selex, e-Selex, Selection Excellence, PreSelex, SkillSelex, JobSelex, WEBselex,
Selex Success, and SmartSelex are registered trademarks of e-Selex.com.
The Intelligent Choice, ACE, and Authorized Consulting Expert are trademarks of e-Selex.com.
Copyright © 1994 to 2010 e-Selex.com, San Diego, California. All rights reserved.
Selex, e-Selex, Selection Excellence, PreSelex, SkillSelex, JobSelex, WEBselex,
Selex Success, and SmartSelex are registered trademarks of e-Selex.com.
The Intelligent Choice, ACE, and Authorized Consulting Expert are trademarks of e-Selex.com.